Vanilla is a product of Lussumo:
Documentation and Support.
- If you bump into a beggar who is asking for money "so they can get into a hostel for the night" it will most certainly be untrue. All homeless hostels in London work by referral from a certified agency so you can't just walk in and get a place. Even if they were to get into a hostel, they are asked to pay a surcharge by putting a claim for housing benefit. There are only 2 charity hostels i know of in London, and they don't ask for money. Nearly all begging is to supplement booze and alcohol intake.
The only valuable thing I've ever learned from the world of work:
Local government workers (ie The Council) actually do care about the banal things that you phone up to complain about - probably even more than you do, and certainly more than they should care - but they just really hate having to talk to irate members of the public.
Not really a secret but wholly true & worth remembering