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Dear Nicholas,Thank you for your email. The European Parliament is fighting hard to give consumers stronger rights in the field of electronic communications. That will remain our priority in our work on the proposed Universal Service and Users´ Rights Directive.You may be interested to know about the many other consumer benefits included in the report of the European Parliament, including: An obligation on EU Member States to take action to establish the 116 000 missing child hotline service, following amendments which my colleague, Arlene McCarthy MEP, proposed. Contracts of a 24 month maximum duration to avoid consumers being locked into long contracts and the requirement for operators to offer 12 month contracts to consumers, particularly for the benefit of younger and more mobile users. Caller location information for consumers when using the EU emergency number 112, which will save more lives. Users would also be notified on the cost of subsidised handsets, should the contract be terminated early, to avoid hidden costs. Number porting would be limited to one day so consumers do not face a lengthy disruption regarding their phone use. However, there are exceptions for cases of slamming and other mis-selling in cases when consumers are switched against their will. Disabled users to have equivalent access to communications services. The importance of keeping the Internet open for consumers by enabling regulation to intervene if a carrier discriminates against a particular service provider, for example by blocking or slowing traffic, is also included in the report A new flexibility for universal service requirements to take into account new technologies, and proposals for the Commission to complete its review on US obligations by January 2010. Consumers will be better informed of available tariffs, usage patterns and have the right to cost control notifications when monthly bills exceed their set threshold Data breach notification requirement when consumers´ data is lost via an electronic communications service provider.As regards the specific issue you raise, the measures we have negotiated will include increased transparency to enable consumers to make informed decisions about which services they would like to use. This means that in circumstances when Internet Service operators do decide to restrict access to certain services, such as the current practice of some mobile phones that block Skype, the consumer will be able to decide not to use that service provider and opt for another which does provide Skype. Where operators monitor or shape traffic to sustain service delivery at times of peak demand, consumers should be advised of the approach taken and the impact on service quality. Neither of these provisions condones anti competitive or discriminatory behaviour against certain types of traffic. In these cases, regulators already have the power to intervene under the general provisions of the rules authorising communications providers.Thank you for your interest in this subject. Yours sincerely, Peter Skinner MEPLabour Representative for the South East of England